Service Level Agreement

1. Scope of Services

Travocorp provides end-to-end corporate travel management including:

• Flight, hotel, and ground bookings
• Visa coordination and travel insurance
• Corporate travel policy enforcement
• MIS, reporting, and billing support
• Dedicated account management

2. Service Availability

3. Response Time Commitments

4. Booking Accuracy & Delivery

• High accuracy in ticketing and booking execution
• Immediate issuance upon approval and payment/credit validation
• Real-time itinerary sharing via email/WhatsApp

5. Account Management

Each corporate client will receive:

• Dedicated Account Manager
• Escalation support for urgent issues
• Assistance in vendor sourcing for frequent routes and long stays
• Custom workflow and approval setup

6. Reporting & MIS

• Custom MIS formats aligned with client policies
• Monthly, weekly, or on-demand reporting
• Spend analysis and savings insights
• GST-compliant invoicing and audit-ready documentation

7. Escalation Matrix

8. Service Exclusions

Travocorp is not responsible for:

• Airline delays, cancellations, or schedule changes
• Hotel overbooking or service quality issues
• Visa approval/rejection decisions by authorities
• Force majeure events (pandemics, strikes, government restrictions)

9. Performance Commitment

Travocorp aims to deliver:

• Fast turnaround times
• Competitive corporate pricing
• High booking accuracy
• Seamless travel experience for employees

10. Review & Optimization

• Quarterly business reviews (QBRs) for large accounts
• Continuous optimization of travel spend and vendor selection
• Policy improvement recommendations