Privacy Policy

1. Introduction

Travocorp ("we", "our", "us") is committed to protecting the privacy and confidentiality of corporate clients and their employees ("Users").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, booking services, or interact with us via website, mobile app, email, or WhatsApp.

2. Information We Collect

a. Personal Information

We may collect:

• Full name, contact details (email, phone number)
• Date of birth, gender (for travel bookings)
• Government ID details (passport, visa information)
• Billing details including GST information

b. Corporate Information

• Company name, billing address, GSTIN
• Travel policies and approval hierarchies
• Booking history and transaction data

c. Travel Information

• Flight, hotel, visa, and transport bookings
• Preferences such as seat, meal, and hotel choices
• Frequent flyer numbers and loyalty programs

d. Technical Information

• IP address, browser type, device details
• Usage data from website/app interactions

3. How We Use Information

We use collected data to:

• Process and manage travel bookings
• Coordinate with airlines, hotels, and vendors
• Provide customer support and account management
• Generate invoices, MIS, and analytics reports
• Enforce corporate travel policies
• Improve platform functionality and user experience
• Comply with legal and regulatory requirements

4. Data Sharing & Disclosure

We may share your information with:

a. Travel Service Providers

Airlines, hotels, transport operators, visa agencies (only as required to complete bookings)

b. Corporate Clients

Booking data, reports, and travel activity of employees

c. Third-Party Vendors

Payment gateways, technology providers, analytics tools

d. Legal Authorities

When required by law, regulation, or legal process

We do not sell personal data to third parties.

5. Data Storage & Security

• Data is stored on secure servers with access controls
• We implement encryption, firewalls, and monitoring systems
• Access is restricted to authorized personnel only

While we follow industry standards, no system is completely secure, and users share data at their own risk.

6. Data Retention

We retain data:

• As long as required for service delivery
• For accounting, taxation (GST), and compliance purposes
• For dispute resolution and audit requirements

7. User Rights

Users may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion (subject to legal and business obligations)

Requests can be made via official Travocorp support channels.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience
• Track usage and performance
• Enable login sessions

Users can control cookie settings through browser preferences.

9. Third-Party Links

Our platform may contain links to third-party websites. Travocorp is not responsible for their privacy practices.

10. International Data Transfers

Some travel bookings may require data transfer outside India. By using our Services, you consent to such transfers.

11. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Last updated" date.